Privacy Policy.

1. Who We Are

Factory — Custom Woodwork is a brand of KV Construction & Renovations Inc., the legal operator of this website, based in Calgary, Alberta, Canada. This policy describes how we handle personal information in connection with this website and project inquiries, including our responsibilities under Alberta’s Personal Information Protection Act (PIPA), where applicable.

2. Information We Receive

If you email us, we receive the information you choose to send, such as your name, contact details, company, project location, scope and attachments. Please share only information needed to discuss the project and avoid unnecessary sensitive personal information or information about other people.

This website has no inquiry form, file-upload facility, customer account, inquiry database or automatic marketing subscription. Hosting and security systems may process technical information, such as IP addresses, browser details, requested pages and request times, to deliver and protect the website. We do not install advertising or analytics trackers in the website code. Hosting and security services may use cookies or similar technologies where needed for their operation.

3. How We Use Information

We use project emails to respond to inquiries, review the proposed work, prepare quotations and carry on related business correspondence. We also use information as reasonably needed to operate and secure the website, maintain relevant business records and meet legal obligations. Contacting us does not subscribe you to marketing. We do not sell personal information.

4. Email Communications & Service Providers

“Email Your Scope” opens your chosen email application with a suggested subject and an optional project outline. You decide what to include and whether to send it; the website does not send an email for you. Your email service handles that transmission under its own terms and privacy practices.

Messages we receive are stored in the company’s Gmail account, provided by Google. Vercel hosts this website and may process technical information for hosting, reliability and security. We may disclose information to service providers as needed for these purposes, or when required or permitted by law. Using email does not remove our responsibility to handle personal information appropriately.

5. Processing Outside Canada

Email and hosting providers may process or store information outside Canada. Information handled in another country may be subject to that country’s laws and lawful access by its authorities. Contact the Privacy Officer listed below to request written information about our policies and practices for service providers outside Canada, or to ask questions about that processing.

6. Information Security & Retention

We use reasonable safeguards appropriate to the information and the way it is handled. No internet transmission or storage system is completely secure. Please contact us before sending particularly sensitive or confidential material so that an appropriate way to share it can be discussed.

We retain information for as long as reasonably needed for the purposes described here and applicable legal or business recordkeeping requirements. When it is no longer needed, it should be securely deleted or anonymized. Copies in provider backups or technical logs may remain subject to the provider’s retention processes.

7. Privacy Questions, Access & Corrections

Contact us with privacy questions or concerns, or to request access to or correction of your personal information:

Privacy Officer
KV Construction & Renovations Inc.
Calgary, Alberta, Canada
kvconstructionrenovation@gmail.com

Please describe your request without sending unnecessary sensitive documents.

We may need to verify your identity before responding. Requests are handled in accordance with applicable law, including relevant time limits and exceptions. You may also ask about withdrawing consent to future use or disclosure, subject to legal or contractual limits; we will explain any effect on our ability to assist with your project. If a concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner of Alberta.

8. Changes to This Policy

We may update this policy when our practices or legal requirements change. The current version will be available on this page. Please review it before sending new information if you have questions about how it will be handled.